Can't find the answers you're looking for?
- Contact our support team and we'll personally get back to you as quickly as we can.
Webnode provides domain registration as a paid service as is described in paragraph 4 of the Terms and Conditions. On this page, you are able to find the regulations and policies related to domain registrations and also the rights and obligations of registered domain holders.
You become a registered domain holder by purchasing a domain registration service from Webnode. The registered domain is associated with a Webnode project. It is not possible to become a registered domain holder without a Webnode user account or at least one active Webnode project (personal, business or e-commerce website).
Complaints about a registered domain, as well as any abuse, should be reported to Webnode as described on http://www.webnode.com/contact/ in the section "Report abuse." You will receive a confirmation of the delivery.
Received complaints will be handled by Webnode's anti-abuse team and, if possible, you will receive a response in your language. In the event that we are unable to communicate in your language, our default communication language is English.
After receiving a complaint or abuse report, Webnode will evaluate the contents of the complaint. In the event that the complaint is justified, Webnode will contact the owner of the domain (registered domain holder) and ask him to take any actions necessary to resolve the issue. In the case of a serious breach of Webnode's Terms and Conditions, Webnode can disable the domain immediately.
If Webnode deems the complaint as unjustified or if Webnode is unable to evaluate the complaint, there will be no actions taken against the domain or its owner.
In either case you will be informed via email about the resolution of the complaint or abuse report. If Webnode is not able to evaluate the complaint or if complaint is rejected, you will receive an explanation and, if relevant, a referral to the responsible parties in the specific case.
Registered domain holders' rights and responsibilities are defined by ICANN and are listed in their Registrants' Benefits and Responsibilities page.
More details about the role of the registrar, domains and domain renewal are available at the ICANN Registrant Educational Materials page.
The Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement are also listed on the ICANN site.
When an expiration date is reached, the domain is automatically disabled and removed from your Webnode account. Domain expiration dates are shown in the administration of the Webnode project which the domain is associated with. You will receive email notifications about domain expiration 45, 30, 14, 7, 3 and 1 day prior to the expiration date and you will be also informed by email about the deletion of your domain in the event that you decide not to renew the domain.
Depending on the domain TLD (top level domain), you are able to request a restoration of the domain for a set period after its deletion (redemption period). The redemption period varies by TLD and is not available for some domain s. Extra fees may be assessed for domain restoration. For gTLD (generic top level domain – e.g. com, net, org), restoration prices are 150 USD (or 100 EUR). Restoration prices for other TLDs varies, starting at 150 USD (or 100 EUR).
Webnode offers Privacy Protection service for domain registrations. This service is offered during the purchase of a new domain. If you purchase Privacy Protection, Webnode will make sure your personal details are not available to the public, even though you are still the owner of the domain.
Privacy Protection is provided by the associated company "Anonymous Domains s.r.o." By purchasing this service, you agree to their Conditions of Use (available at http://anonymousedomains.com/service-agreement.html).
This service is only available for selected TLDs.
Customers shall fully comply with the RAA 2013 provided by ICANN.