Terms and Conditions

Effective date: August 14, 2026
Updated Terms and Conditions will take effect on August 14, 2026. You can review them here.
The previous Terms and Conditions are available here.

Overview

Webnode is a web-based service operated by Webnode AG, a company incorporated under Swiss law, with its registered office at Badenerstrasse 47, 8004 Zurich, Switzerland ("Webnode", "we", "us", "our"). Day-to-day operations are conducted by Webnode s.r.o., Hlinky 70, 603 00 Brno, Czech Republic.

These Terms and Conditions govern your access to and use of all Webnode products and services, including the webnode.com website, its content, and any related products. They incorporate the following additional documents by reference:

• Privacy Policy (https://www.webnode.com/hr/izjava-o-privatnosti/)
• Data Processing Contract (https://www.webnode.com/hr/ugovor-o-obradi-podataka/)
• Domain Names Policies (https://www.webnode.com/hr/domain-names-policies/)
• Automatic Backup Policies (https://www.webnode.com/automatic-backups-policies/)

BY USING WEBNODE'S WEBSITE, PRODUCTS, OR SERVICES, YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, DO NOT USE OUR WEBSITE, PRODUCTS, OR SERVICES.

1. Definitions

"You", "User", "Your" refers to you, the individual or entity using Webnode's website, products, and services.

"We", "Us", "Webnode" refers to Webnode AG and, where applicable, its operational subsidiary Webnode s.r.o.

"Consumer" means a User who is a natural person acting outside the scope of any commercial or professional activity.

"Entrepreneur" means a User acting within the scope of a commercial, industrial, or professional activity, including legal entities.

"User Information" refers to personal data collected in connection with registration or acquisition of Webnode services.

"Webnode Site" refers to a website created by a User using the Webnode platform.

"Our Website" refers to webnode.com and all associated webpages.

"Third Party" refers to any person or entity not associated with Webnode AG.

"AI Features" refers to Webnode's artificial intelligence-powered tools, including but not limited to the AI website builder, AI content generator, AI image generation, and any AI-assisted design tools.

"API / MCP Access" refers to programmatic access to Webnode's services via its published application programming interface (API) or Model Context Protocol (MCP) server.

"TOS" refers to these Terms of Service.

2. Available Services

2.1. Free Version. Webnode's core website builder is available free of charge to all Users. The free version is subject to limitations including storage space, monthly bandwidth, the number of email addresses, and access to certain features. For a current and accurate description of free plan features, please visit our Pricing page.

2.2. Premium Services. Premium services provide enhanced functionality including increased storage, custom domains, advanced design features, eCommerce capabilities, business analytics, and priority customer support. Premium services are subject to the pricing and terms stated on our Pricing page at the time of purchase.

2.3. Subscription Periods. Premium plans are available on the following subscription terms: (a) Monthly subscriptions: billed on a recurring monthly basis; (b) Annual subscriptions: billed annually, typically at a discounted rate; (c) Multi-year subscriptions: available for periods of up to 10 years The subscription period selected at checkout governs the billing frequency and contract duration. Section 5.3 applies accordingly.

2.4. Service Availability. Webnode operates the Webnode platform and hosts customer websites on a commercially reasonable best-efforts basis and aims to maximize service availability for all Users. Webnode continuously monitors platform performance and infrastructure and works to minimize service disruptions. Nothing in this Section 2.4 limits Webnode's obligations under Section 6.9 (Refund for Performance Failure), Section 11 (Defective Performance and Complaints), or Section 18 (Limitation of Liability).

3. Paid Services

3.1. Prices. All services are offered at the prices displayed on our Pricing page. Prices may be subject to promotional offers for limited periods. The final price, inclusive of any applicable taxes, is always displayed to you during the checkout process before you place an order. When you select "Company billing" at checkout, you confirm that you are an Entrepreneur acting in a commercial capacity and accept sole responsibility for fulfilling any applicable tax obligations in your country of registration. For B2C transactions, Webnode complies with applicable EU VAT rules, including the EU One Stop Shop (OSS) regime where required.

3.2. Acquisition of Premium Services. Premium services can be ordered through the Administration section of your project. For further information or assistance, please contact our Customer Care team.

4. Domain Names (Paid Service)

4.1. Domain Name Registration and Ownership. The individual or entity registering a domain name is its lawful owner. Webnode acts solely as a technical administrator and intermediary between you and the relevant domain name registrar. Webnode does not acquire ownership of domain names registered by Users. If you choose not to renew your domain, Webnode accepts no responsibility for any issues arising from the expiry or loss of that domain. If payment is not received before the expiry date, the domain may be permanently lost. All domains are locked for transfer by default and may be unlocked on request by the domain owner.

4.2. Domain Renewal. Domains may be renewed from the date of registration until the day before the expiry date shown in your project Administration. A renewal is considered paid when the payment provider confirms receipt of the full amount. If renewal payment is not made on time, the domain enters a quarantine period during which redemption may be possible subject to an administrative fee. Webnode will notify the registered domain holder of upcoming expiry at least twice: approximately three months before expiry, and approximately one week before expiry. A further notification will be sent within 24 hours of the expiry date.

4.3. Cancellation of Domain Registration. You may withdraw from a domain registration contract within the period specified in Section 6.5. By proceeding with domain registration, you grant us explicit consent to begin fulfilling the service before the end of the cooling-off period. Once the domain is registered, the right of withdrawal may no longer apply.

4.4. Private Domain Registration. Private domain registration is available to protect your personal contact information from public WHOIS databases. In such cases, your details will be replaced with those of Anonymouse Domains s.r.o. (Registration No. 28296800, Hlinky 995/70, Staré Brno, 603 00 Brno, Czech Republic), or another designated privacy partner. The relevant terms of the privacy service apply in addition to these TOS.

5. Contract & Contract Revocation

5.1. Formation of Contract. Displaying a service on our website constitutes an invitation to purchase, not a binding offer. A binding contract between you and Webnode AG is formed when you complete an order and payment is successfully processed. Payment is confirmed when a valid invoice is available in the "My Invoices" section of your account Administration.

5.2. Contract Revocation. You may revoke a contract even after the expiry of the cooling-off period, provided you do not seek a refund. All cancellation or amendment requests must be submitted in writing (by email) from the email address associated with your account.

5.3. Duration of the Contract. Contracts for Premium plans are concluded for the subscription period selected at checkout, which may be monthly, annual, or multi-year (up to 10 years). Domain registration contracts are concluded for a minimum of one or two years depending on the top-level domain. For all other services, the contract is concluded upon delivery of the service, unless otherwise stated at purchase.

5.4. Correction of Order Data. If you enter incorrect information during checkout, please contact our Customer Care team immediately. Order data may only be amended within two hours of the order being placed.

5.5. Distance Communication Consent. You consent to the conclusion of contracts via electronic means of distance communication. Any costs incurred by you in connection with internet or telephone access are your responsibility.

6. Payments, Fees, and Refunds

6.1. Payment Methods. Premium services may be paid by credit card, PayPal, bank transfer, and any other country-specific payment methods displayed during checkout. For bank transfers, surcharges and transfer fees are borne by you. You are responsible for ensuring that all payment details entered are accurate and complete.

6.2. Payment Processing. By completing a purchase using a credit card or PayPal, you authorise Webnode (or its affiliates or payment processors) to charge the applicable amount to your account. Payment information may be stored securely to facilitate future purchases and automatic renewals. All payment processing is PCI-DSS compliant.

6.3. Automatic Renewal. Where you have selected automatic renewal, your subscription will renew automatically at the end of each billing period (monthly or annually). For annual plans, the renewal charge is applied before the expiry date. You will be notified of the upcoming renewal and charge in advance, within the period required by applicable law. You may cancel automatic renewal at any time through the Administration section of your project. Until cancelled, you authorise Webnode or the relevant payment provider to charge your payment method for each renewal.

6.4. Payment and Activation Date. The payment date is the date on which your payment provider confirms receipt of the full amount. For credit card and PayPal payments, the charge is applied immediately and the activation date is the same as the payment date, unless manual processing is required, in which case activation may be delayed by up to several business days.

6.5. Right of Withdrawal (Consumers). If you are a Consumer, you have the right to withdraw from the contract within 15 days of the activation date without giving any reason, except as provided in Section 6.6 below.

6.6. Exception - Fully Performed Services. Your right of withdrawal under Section 6.5 does not apply where: (a) we have fully performed the Premium service before the end of the 15-day period; AND (b) you gave us express consent to begin performance before the end of the 15-day period; AND (c) you acknowledged that you would lose your right of withdrawal once we had fully performed the service. By proceeding with the purchase of any Premium service at checkout, you provide the consent and acknowledgment required by this Section 6.6.

6.7. Exception - Domain Registrations. Your right of withdrawal under Section 6.5 does not apply to domain name registrations once the domain has been successfully registered with the registry, provided you gave express consent to begin registration before the end of the 15-day period. By proceeding with domain registration at checkout, you provide this consent.

6.8. Automatic Renewals. Automatic renewals of Premium services and domain names are not subject to a right of withdrawal, to the extent permitted by applicable law.

6.9. Refund for Performance Failure. If you are a Consumer and we fail to perform the Premium service after you have paid for it, you may request a full refund regardless of whether the cooling-off period has expired. Examples of performance failure include: (a) complete non-activation of the Premium service within three business days of payment (excluding cases of fraud prevention or legal holds); (b) technical failure making the Premium service unusable for three or more days within the first 30 days of activation; (c) unauthorized charges or duplicate charges. This Section 6.9 is in addition to your rights under Section 6.5 (right of withdrawal) and Section 11 (defective performance).

6.10. Free Domain Deduction. If you receive a free domain as part of a Premium package and request a refund after the domain has been registered, the refund amount will be reduced by the standalone value of the domain.

6.11. Refund Submission. Refund requests must be submitted by email to our Customer Care team within the applicable withdrawal period. A model withdrawal form is available on our website.

6.12. Refund Processing Timeline. Refunds to Consumers will be processed within 14 days of Webnode receiving a valid withdrawal request, using the same payment method as the original transaction unless otherwise agreed. Refunds to Entrepreneurs will be processed within 30 days via bank transfer or the original payment method where feasible. Discount vouchers and promotional codes are non-refundable under any circumstances.

7. Artificial Intelligence Features

7.1. Scope of AI Features. Webnode offers various AI-powered tools to assist Users in building, designing, and managing their websites. These include, but are not limited to: AI-assisted website generation, AI content suggestions, AI image generation, and AI-powered design recommendations ("AI Features"). AI Features are subject to continuous development and may be updated, modified, or withdrawn at any time.

7.2. Ownership of AI-Generated Content. Where you use AI Features to generate content (including text, images, and design elements), the resulting output is treated as User Content for the purposes of these Terms. You are responsible for reviewing all AI-generated content before publishing it on your Webnode Site. Webnode makes no representations or warranties regarding the originality, accuracy, or fitness for the purpose of AI-generated content.

7.3. Acceptable Use of AI Features. You may not use AI Features (including AI-assisted website generation, AI content suggestions, AI image generation, and AI-powered design recommendations) to generate, upload, publish, or otherwise use content, prompts, or outputs that:

• Violates any applicable law or regulation, including content that facilitates or promotes illegal activity;
• Infringes the intellectual property rights of any third party;
• Is defamatory, discriminatory, obscene, or otherwise harmful, including content that harasses, threatens, or incites violence;
• Is designed to deceive, defraud, or mislead any person, including impersonation, scams, phishing, or undisclosed synthetic endorsements or testimonials;
• Constitutes spam, phishing, or other unsolicited communications;
• Misuses, unlawfully processes, or attempts to extract personal data, including by identifying individuals, profiling, or re-identification;
• Includes malware, malicious code, or instructions intended to facilitate wrongdoing, including hacking, credential theft, or evasion of security measures;
• Violates Webnode’s Acceptable Use rules, safety policies, or any usage limits or technical restrictions applicable to the AI Features.

7.4. AI Limitations and Disclaimer. AI Features are provided as productivity tools and not as professional advice of any kind. Outputs may contain errors, inaccuracies, or content that is unsuitable for your specific context. You are solely responsible for verifying AI-generated content and ensuring it meets your requirements before use. Webnode accepts no liability for losses arising from reliance on AI-generated outputs.

7.5. API and MCP Access. Webnode provides access to certain platform features via a published API and Model Context Protocol (MCP) server (collectively "API Access"). API Access permits programmatic interaction with Webnode Sites, including creation and modification of site content by authorised automated processes and third-party AI applications. Use of API Access is subject to:

1. Webnode's published API usage policies and rate limits, as documented at https://www.webnode.com/hr/api-documentation/;
2. rate limits and usage policies published in Webnode's API documentation;
3. these Terms of Service in all other respects.

For the avoidance of doubt, use of Webnode's published API and MCP server by authorised applications is expressly permitted. Any use of automated tools, bots, or scripts to access or modify Webnode Sites outside of the published API is not permitted and constitutes a violation of these Terms.

7.6. Third-Party AI Services. Certain AI Features may be powered by third-party AI providers. When you use AI Features, your prompts/inputs and relevant content (including content you submit, upload, or make available through your Webnode Site for the AI Feature) may be processed by such third-party AI providers for the purpose of providing the AI Feature. Use of such features may be subject to the relevant third party's terms of service. Such processing is governed by Webnode’s Privacy Policy and, where applicable, the Data Processing Contract. Webnode may change or replace third-party AI providers from time to time. Webnode will make reasonable efforts to disclose where third-party AI services are used.

8. eCommerce Terms

8.1. Scope. This Section applies to Users who use Webnode's eCommerce features to create an online store and sell products or services to their customers ("Store Owners"). These terms apply in addition to all other provisions of these TOS.

8.2. Store Owner Responsibilities. As a Store Owner, you are solely responsible for: (a) the accuracy, legality, and completeness of all product listings, descriptions, and pricing on your Webnode Site; (b) compliance with all applicable laws governing the sale of your products or services, including consumer protection, product safety, and distance selling regulations; (c) collection, remittance, and reporting of any applicable taxes (including VAT/GST) on transactions conducted through your store; (d) fulfilment, returns, and customer service obligations in relation to your customers; (e) ensuring that your store does not offer prohibited goods or services as defined in Section 9 of these Terms.

8.3. Webnode's Role. Webnode provides the technical platform enabling Store Owners to operate online stores. Webnode is not a party to any transaction between a Store Owner and their customers. Webnode accepts no liability for disputes, losses, or damages arising from eCommerce transactions conducted on Webnode Sites.

8.4. Payment Processing. eCommerce transactions on Webnode Sites may be processed via third-party payment providers integrated with the Webnode platform. The terms and conditions of those payment providers apply to payment processing. Webnode is not responsible for failures, errors, or disputes arising from third-party payment processing.

8.5. Prohibited Products and Services. You may not use Webnode's eCommerce features to sell: illegal goods or services in any applicable jurisdiction; counterfeit, unlicensed, or pirated products; hazardous materials or substances requiring special regulatory authorisation; financial instruments, securities, or investment products without required regulatory licences; any other goods or services that Webnode determines, at its sole discretion, to be inappropriate for the platform.

8.6. Suspension of eCommerce Features. Webnode reserves the right to suspend or terminate eCommerce features on any Webnode Site that is found to be in breach of these eCommerce Terms or applicable law, with or without prior notice, in accordance with Section 14 (Suspension and Termination) of these Terms.

9. Acceptable Use

9.1. The following defines acceptable use of Webnode's website, products, and services. Violations constitute a material breach of these Terms and may result in disciplinary action, including suspension or termination of services and takedown of websites, and may give rise to legal liability

1. Content. You must not post or distribute through any Webnode Site any content that is defamatory, threatening, abusive, obscene, harmful, pornographic, or otherwise unlawful. Content that infringes the intellectual property, privacy, or other rights of any person is strictly prohibited. Racist, sexist, or otherwise discriminatory content is not permitted.
2. Ownership of Content. You must not post or make available any material to which you do not hold the necessary rights, without the express consent of the rights holder.
3. Participation in Promotions. You must comply with the rules of any competition, promotion, or marketing campaign you participate in on Our Website.
4. Interference. You must not engage in any conduct that may affect the security, integrity, or availability of the Webnode platform, or that causes disruption to Webnode's staff or other Users.
5. Identity. You must not impersonate any person or entity, or misrepresent your affiliation with any person or entity.
6. Spam. You must not promote your Webnode Site or use Webnode's services to send unsolicited commercial communications (spam).
7. Automated Access. Automated access to the Webnode platform is only permitted via Webnode's published API and MCP server, subject to the applicable API Terms of Use. Automated access by any other means, including scrapers, bots, or unofficial scripts, is prohibited. Webnode's published API and MCP server may be used by authorised third-party applications, including AI assistants, subject to applicable rate limits and usage policies.
8. Circumvention. You must not use any workaround, technical measure, or other means to bypass or circumvent any limitation, restriction, or feature of the Webnode platform.

9.2. Automated Access and Cost Recovery. Access to the Webnode platform and to any Webnode Site is subject to these Terms. By accessing the Webnode platform or any Webnode Site by any means, including automated means, you agree to be bound by these Terms whether or not you have registered an account. The following activities are expressly prohibited without Webnode’s prior written consent: (i) scraping, crawling, spidering, harvesting, or systematically collecting content, data, or information from the Webnode platform or any Webnode Site; (ii) accessing the Webnode platform or any Webnode Site at a volume, frequency, or speed that exceeds what a reasonable person would generate through normal manual use; (iii) reproducing, indexing, caching, or storing content obtained from the Webnode platform or any Webnode Site except to the limited extent such activity is expressly permitted under automated access provision of this Section 9 or with Webnode’s prior written consent; and (iv) using any content obtained from the Webnode platform or any Webnode Site for the purposes of training, developing, or improving any machine learning model or artificial intelligence system without Webnode’s prior written consent.

1. Webnode maintains technical measures to detect and prevent unauthorised automated access, including but not limited to robots.txt directives, rate limiting, and monitoring systems. Circumvention of or failure to comply with these technical measures constitutes a violation of these Terms.
2. Any person or entity that accesses the Webnode platform or any Webnode Site in violation of this Section shall be liable to Webnode for all direct costs, losses, and expenses incurred as a result, including but not limited to additional infrastructure, bandwidth, and computing costs; personnel and investigation costs; and costs of remediation or mitigation. Webnode reserves the right to recover these costs by any lawful means, including by invoice to the violating party. This right is in addition to, and not in substitution for, any other rights or remedies available to Webnode under applicable law.
3. Webnode reserves the right to block, throttle, or restrict any automated access to the Webnode platform or any Webnode Site at its sole discretion and without prior notice.
4. For the avoidance of doubt, nothing in this Section permits automated access except as expressly allowed under relevant provisions herein relating to automated accesses or with Webnode’s prior written consent.

10. Intellectual Property

10.1. All copyright materials, trademarks, and other intellectual property forming part of the Webnode platform remain the property of Webnode AG or its licensors at all times. You are not permitted to copy, reproduce, distribute, commercially exploit, or otherwise use such materials without our prior written consent. You retain ownership of the content you create and publish on your Webnode Site. By using the Webnode platform, you grant Webnode a non-exclusive, worldwide, royalty-free licence to host, display, and process your content solely to the extent necessary to provide the services. If you become aware of any unauthorised distribution or exploitation of Webnode's intellectual property, please notify us promptly at webnode@webnode.com.

11. Defective Performance and Complaints

11.1. Webnode warrants that its services will materially conform to the description provided at the time of purchase. In particular, we warrant that services will have the features described or reasonably expected based on their nature and our marketing materials; be fit for their stated purpose; and comply with applicable legal requirements. If a service does not conform and you are a Consumer, you may request: (a) delivery of the service free of defects, or replacement of the defective component where appropriate; (b) a reasonable price reduction; or (c) withdrawal from the contract, where other remedies are not possible or adequate.

11.2. Consumer warranty claims must be submitted within 24 months of the date of activation. Defects occurring within the first 6 months are presumed to have existed at activation. If you are an Entrepreneur, your rights and obligations relating to defective performance are governed by applicable law.

11.3. Complaints may be submitted by email to webnode@webnode.com or in writing to: Webnode s.r.o., Hlinky 70, 603 00 Brno, Czech Republic.

11.4. Webnode will acknowledge Consumer complaints promptly and will aim to resolve all complaints in line with provisions of Section 22 (Complaint Handling) herein.

12. Privacy and Data Protection

12.1. Webnode's collection and use of personal data is governed by our Privacy Policy, available at webnode.com/privacy-policy, which forms part of these Terms.

12.2. If you process personal data of individuals through your Webnode Site (whether as a controller or processor), you agree to comply with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable. Our Data Processing Contract is available at webnode.com/data-processing-contract for Users who require it.

12.3. Data Retention and Deletion. Webnode retains User account data and associated Webnode Site content for the duration of the active contract and for a limited period thereafter to enable recovery or to comply with legal obligations. The retention periods applicable to different categories of data are set out in our Privacy Policy. Upon termination of your account, your Webnode Site and associated data will be scheduled for deletion in accordance with our data retention schedule. You may request deletion of your data at any time by contacting Customer Care. Requests will be processed in accordance with applicable data protection law, including Article 17 of the GDPR (right to erasure), subject to any overriding legal retention obligations.

12.4. Data Export on Termination. Upon termination of your account, you will have a period of 30 days from the date of termination to export your Webnode Site content and data using the tools available in the Administration section. After this period, Webnode may delete your data in accordance with its data retention schedule and applicable law. Webnode shall have no liability for data deleted after the expiry of the 30-day export period.

13. Violation of These Terms

Failure to comply with Section 9 (Acceptable Use) or any other provision of these Terms may result in disciplinary action, including suspension or termination of your services, and may give rise to civil or criminal liability. Webnode reserves the right to take enforcement action at its discretion. Please report violations of these Terms to abuse@webnode.com.

14. Suspension & Termination of Services

14.1. Webnode reserves the right to immediately suspend or permanently terminate its services to you if: (a) You breach, or we have reasonable grounds to believe you are likely to breach, these Terms; and/or (b) You engage in conduct which Webnode determines to be harmful, illegal, or otherwise unacceptable; and/or (c) it is required by applicable law or a competent authority. Where the Digital Services Act applies and we impose certain restrictions (including removal or disabling of access to content, suspension, or termination), we will provide you with a statement of reasons as required by the Digital Services Act, unless we are permitted by law not to do so.

14.2. Where feasible and lawful, Webnode will provide reasonable prior notice of suspension or termination. In cases of serious or urgent violations, services may be suspended without prior notice. Where the Digital Services Act applies, you may submit an internal complaint regarding certain restrictions through our internal complaint-handling system by emailing abuse@webnode.com (or another channel we designate) within six (6) months of the restriction, and we will review and respond within a reasonable period. Where the Digital Services Act applies, Webnode operates a notice-and-action mechanism for allegedly illegal content on Webnode Sites. Notices may be submitted by emailing abuse@webnode.com (or another channel we designate) and should include, where applicable: (a) a sufficiently substantiated explanation of why the content is alleged to be illegal; (b) the exact electronic location of the content (such as the URL(s)) and any other information necessary to identify it; (c) your name and email address (except where the Digital Services Act permits anonymous notices); and (d) a statement confirming your good faith belief that the information and allegations in the notice are accurate and complete. Webnode will assess notices in a timely, diligent, non-arbitrary and objective manner, and may, at its discretion and consistent with applicable law, remove or disable access to the content and/or impose other restrictions, including suspension or termination, where appropriate. To enhance transparency and in compliance with the DSA, Webnode may publish periodic reports outlining its content moderation practices, including the number and nature of content removals and user accounts suspended or terminated.

14.3. Without limiting the generality of Section 14.1, Webnode may also suspend or terminate services where: (a) non-payment, repeated chargebacks, chargebacks we reasonably believe are fundamental or abusive, or any otherwise suspected fraudulent payment activity; (b) Your use of the services creates a security risk to Webnode, users, or third parties, including abuse of automated tools, scraping, or attempts to bypass technical restrictions; (c) is required to comply with applicable platform obligations, including content moderation, notice-and-action, or other legal compliance requirements; (d) You breach applicable sanctions, export control, or trade compliance laws, or you are located in, or act on behalf of, a restricted party or territory. Where the Digital Services Act applies, we may maintain the relevant restriction while we review an internal complaint where necessary for security, fraud prevention, or legal compliance.

14.4. Voluntary Cancellation.

Upon cancellation of your paid subscription, paid features will remain active until the end of the current billing period. Upon exercise of your statutory right of withdrawal under Section 6.5, paid features will be disabled within 48 hours of your refund being processed. Following the end of your paid subscription, if your website relies on features, templates, or content available only on paid plans, we reserve the right to unpublish the website. You will have thirty (30) days from the effective date of cancellation or withdrawal to access the administration console, where you may export your data, adjust your website to be compatible with the Free plan, or resubscribe. After this 30-day period, we may permanently delete content or configurations that were not exported and that require a paid plan.

14.5. Payment Failure.

If a scheduled payment fails, we will notify you and reattempt collection. If payment remains unsuccessful after our retry period, we will un-publish your website, it will no longer be accessible to visitors - however you will retain access to the administration console to update your payment method, manage your content, or export your data. If no valid payment is received within sixty (60) days of the initial failure, we may treat the account as terminated and permanently delete content requiring paid-plan features.

14.6. General Provisions.

We will make reasonable efforts to notify you by email before any permanent deletion of content. Restoring full access after a payment-related suspension requires settling any outstanding balance. Nothing in this section limits your rights under applicable mandatory consumer protection legislation, including Directive 2011/83/EU (Consumer Rights Directive) or Regulation (EU) 2016/679 (General Data Protection Regulation), as may be amended from time to time.

15. Disclaimer of Warranties

15.1. To the extent permitted by applicable law, Webnode’s services are provided “as is” and “as available,” without warranties of any kind. Webnode, its subsidiaries, and its licensors do not warrant that:(a) the services will meet your specific requirements; (b) the services will be uninterrupted, timely, secure, or error-free; (c) any information obtained through the services will be accurate or reliable; or (d) any defects in the services will be corrected. No verbal or written information provided by Webnode creates any warranty not expressly stated in these Terms.

16. Limitation of Liability

16.1. Our liability to you under these Terms (including, for the avoidance of doubt, but not limited to any service level agreement and any refund policy) shall not exceed the lesser of (a) the total fees paid by you for the services in the 12-month period immediately preceding the event giving rise to the claim and (b) an absolute maximum of EUR 5,000 (or equivalent in Swiss Francs at the date of the event giving rise to the claim). Where the services are provided to you free of charge, our liability to you under these Terms shall be capped at EUR 500 (or equivalent in Swiss Francs at the date of the event giving rise to the claim), except as provided in Section 16.5.

16.2. We are responsible to you for direct and foreseeable loss and damage caused by us.

16.3. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is direct and a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not direct and foreseeable.

16.4. Where the loss incurred includes a series of related occurrences, they will be considered by these Terms as a single occurrence.

16.5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or gross negligence or the negligence or gross negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for damage caused by our intentional misconduct or gross negligence; or for any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

16.6. We are not liable for business losses. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.7. We will not be liable for any damages or losses whether direct or indirect that you may suffer as a result of any virus, Trojan horse or other disabling device that affects services or systems, whether under our control or otherwise, caused by your failure to adequately protect your system.

16.8. You and we expressly exclude any rights of third parties who may otherwise be entitled to enforce these Terms as if they were a party to them.

16.9. These limitations apply to the maximum extent permitted by applicable law. Mandatory consumer protection rights under applicable law are not affected.

16.10. Webnode does not endorse and is not responsible for the content, products, or services of any third-party website accessible through or linked from the Webnode platform. Transactions between you and any third party are conducted entirely at your own risk.

17. Governing Law & Jurisdiction

17.1. These Terms and any dispute arising from or in connection with them shall be governed by the laws of Switzerland, without prejudice to any mandatory consumer protection provisions applicable in your country of habitual residence. For Consumers, any dispute may be brought before the courts of your country of habitual residence or the courts of Switzerland. For Entrepreneurs, disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland. Nothing in this clause restricts the rights of Consumers under the mandatory laws of their country of habitual residence.

18. Out-of-Court Settlement of Consumer Disputes

18.1. Consumers have the right to seek out-of-court resolution of disputes. The EU Online Dispute Resolution platform is available at: ec.europa.eu/consumers/odr. The applicable alternative dispute resolution bodies for consumer disputes can be identified through that platform. Webnode is willing to participate in out-of-court dispute resolution proceedings before an authorised consumer dispute resolution body where required by applicable law.

19. Service Quality and Continuous Improvement

19.1. The quality of our services is a core focus for Webnode. Our platform is subject to a continuous improvement process encompassing both technical and design aspects. As a result, service features, interfaces, and functionality may be updated or modified from time to time.

20. Feedback

20.1. We welcome your comments and suggestions regarding our services and these Terms. Please contact our Customer Care team or email webnode@webnode.com.

21. Changes to Our Website

21.1. Webnode reserves the right to change, remove, or discontinue any portion of the webnode.com website or its content at any time. Where Webnode discontinues a service feature or materially removes functionality from a service feature that forms part of a Premium subscription, Webnode will provide at least 30 days' prior written notice to affected users by email to their registered email address. This notice requirement does not apply to: (a) changes required by law or to address an urgent security threat; (b) changes to free services or features; (c) temporary service interruptions for maintenance; or (d) updates or improvements that do not materially reduce functionality. For the avoidance of doubt, this provision relates to changes to services and features, not to updates to these Terms, which are governed by Section 30.

22. Complaint Handling

22.1. All complaints are handled by Webnode's Customer Care team. Complaints may be submitted by email to webnode@webnode.com or by post to: Webnode s.r.o., Hlinky 70, 603 00 Brno, Czech Republic. For Consumer customers: Webnode will acknowledge your complaint within three (3) business days, providing written confirmation (by email) that includes the date of receipt, a description of your complaint, a reference number, and the expected timeline for resolution. Webnode will resolve your complaint within 30 days of receipt. If resolution requires longer than 30 days (for example, due to technical investigation or third-party consultation), Webnode will inform you before the 30-day deadline expires and provide a revised timeline with explanation. If you are dissatisfied with Webnode's resolution of your complaint, you may lodge a complaint with the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Prague office: Štěpánská 15, 120 00 Prague 2, Czech Republic, www.coi.cz, email: podatelna@coi.cz, or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. For Entrepreneur customers: Complaints from Entrepreneurs will be acknowledged within five (5) business days and resolved within 30 days where feasible. Resolution timelines for complex technical or commercial issues may be longer and will be communicated on a case-by-case basis.

23. Pricing Adjustments

23.1. We reserve the right to adjust our prices with 30 (thirty) days' prior written notification. Price adjustments may be based on: (a) changes in the Swiss Consumer Price Index (CPI) as published by the Swiss Federal Statistical Office, applied on an annual basis, up to a maximum of 10% in any single year; (b) documented increases in supplier costs (including hosting infrastructure, domain registry fees, payment processing fees, or essential third-party services) exceeding 20% over a 12-month period; or (c) changes in applicable law or regulation that materially increase Webnode's cost of providing the services (including new taxes, levies, or regulatory compliance costs). If you do not agree with a price adjustment under subsection (c), you may cancel your subscription by notifying Customer Care before the adjusted price takes effect. Price adjustments under subsections (a) or (b) do not trigger a cancellation right. Cancellation will be effective at the end of your current billing period, and you will not be charged the adjusted price for any period after cancellation. The applicable price at the time of renewal will be communicated to you in the renewal notification under Section 6.3. This Section 23.1 applies to monthly and annual subscriptions that renew automatically. For multi-year subscriptions (three years or longer) where the full subscription price was paid in advance at the time of purchase, the subscription is provided at the price agreed at the time of purchase for the entire prepaid term. This Section 23.1 does not apply to such multi-year prepaid subscriptions.

24. Force Majeure

24.1. Force majeure is in any case (but not exclusively) understood to mean: malfunctions or failures of internet, data, network, electricity and telecommunication infrastructure and facilities, widespread cyber attacks, cybercrime, network attacks, (D)DoS attacks, power failures, defectiveness of goods or software of which you have prescribed the use to Webnode, any act of God, lightening or fire, domestic disturbances, government measures, mobilization, war, terrorist attacks, obstruction in transport, strike, lockout, business disruptions, stagnation in supplies, unavailability of one or more staff members (due to illness), epidemics, pandemics, import and export barriers. The party suffering the event of force majeure shall not be deemed to be in breach of these Terms or otherwise liable to the other party for any delay in performance or any non-performance of any obligations under these Terms (and the time for performance shall be extended accordingly) if and to the extent that the delay or non-performance is due to an event of force majeure. This clause does not extend to the obligation to pay any amounts due and owing. If the event of force majeure prevails for a continuous period in excess of one (1) month after the date on which it began, the other party may give notice to the party suffering the event of force majeure terminating these Terms. The notice to terminate must specify the termination date, which must be not less than seven (7) clear days after the date on which the notice to terminate is given. Once a notice to terminate has been validly given, these Terms will terminate on the termination date set out in the notice.

25. Sanctions & Export Controls

25.1. The services described in these Terms (including AI Features powered by third-party providers) may be subject to export controls/restrictions of the European Union, Switzerland (including measures administered by SECO) the United States (including sanctions administered by the Office of Foreign Assets Control (OFAC) and export controls under the Export Administration Regulations (EAR) and/or countries in the European Free Trade Association ("EFTA") (collectively "Embargo Imposing Countries" EIC). The services shall not be re-exported, sold, transferred or otherwise used to render services to Embargoed Countries, or to or through a sanctioned national or resident of such countries. You acknowledge and agree that the services may be subject to export controls of the EIC. If the EIC cancels the re-export prohibition regarding the Embargoed Countries, the present re-export prohibition shall be automatically cancelled to the extent of the modified regulation and impact on Embargoed Countries. If you or your end customers use or access the services in contravention of the rules set forth by the EIC, you shall be solely and exclusively responsible for this. You undertake to be fully compliant with all applicable laws, including without limitation the export and import regulations set by EIC. You represent and warrant that none of the content or information acquired through the use of the services will be used for any harmful or illegal purpose, including, without limitation, any of the activities, supplies or services listed in the resolutions issued by the EIC, unless expressly authorised for such purposes by a competent governmental authority. Further, you undertake to make sure that your customers will also abide by the applicable regulations. Webnode may immediately terminate these Terms by notice in writing to you, if you or any of your affiliates, officers, employees, directors and/or agents breach anyhow their obligation to comply with the re-export prohibition to the Embargoed Countries as well as the applicable export control laws of the EIC.

25.2. Webnode operates under Swiss sanctions law (including measures administered by the State Secretariat for Economic Affairs, SECO) and EU sanctions law where applicable. Where Swiss and EU sanctions measures differ, Webnode will apply the more restrictive measure. Webnode may block or restrict access to services, including AI Features, from locations or to persons subject to applicable sanctions, without prior notice and without liability. Certain AI Features are powered by third-party providers that may be subject to export controls and sanctions laws of the United States or other jurisdictions. Webnode is not responsible for third-party providers' sanctions compliance decisions. If a third-party AI provider blocks or restricts your access to AI Features due to applicable sanctions or export controls, Webnode will not be liable for any resulting service interruption.

26. Severability

26.1. If any court or regulator decides that any provision of these Terms is invalid or otherwise unenforceable, such provision shall be severed and deleted from these Terms and the remaining terms and conditions shall continue to have full force and effect.

27. Assignment

27.1. Webnode may assign, transfer or novate any or all of its rights and obligations under these Terms to any affiliate within the team.blue group of companies, or to any third party in connection with a merger, acquisition, reorganisation or sale of all or substantially all of Webnode's assets, without requiring your prior consent. Webnode will notify you of any such assignment within a reasonable period. You may not assign, transfer or sub-license any of your rights or obligations under these Terms without Webnode's prior written consent. You may terminate your subscription without penalty within 30 days of notification if you object to the assignment on reasonable grounds relating to the assignee's ability to perform the services.

28. Entire Agreement and Notices

28.1. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and Webnode relating to your use of the services. They supersede all prior agreements, understandings, and representations, whether written or oral, relating to the same subject matter. No amendment or variation of these Terms shall be effective unless made in writing. Any notice required or permitted under these Terms shall be given in writing by email. Notices to Webnode shall be sent to webnode@webnode.com. Notices to you will be sent to the email address registered with your account. A notice sent by email shall be deemed received on the business day following the day of sending.

29. Indemnification

29.1. If you are an Entrepreneur/Store Owner (i.e., acting in the course of business), You agree to indemnify and hold harmless Webnode, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) content you publish or make available through the Webnode platform; (c) your eCommerce activities conducted through a Webnode Site; or (d) your violation of any applicable law or the rights of any third party. If you are a Consumer, you will indemnify and hold harmless Webnode only to the extent permitted by applicable law and only for claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) to the extent caused by your unlawful content or your intentional misconduct or gross negligence.

29.2. Webnode will provide you with prompt written notice of any claim for which Webnode seeks indemnification under this section; however, Webnode’s failure to provide prompt notice will not relieve you of your obligations except to the extent you are materially prejudiced by such failure. Webnode will have the right to control the defense and settlement of any such claim, including selecting counsel, and you will provide reasonable cooperation (at your expense) in the defense of the claim. You may not settle any claim in a manner that imposes any obligation on, or admits fault by, or otherwise adversely affects Webnode without Webnode’s prior written consent, and Webnode may settle any claim in its discretion.

30. Changes to These Terms.

30.1. Webnode reserves the right to update these Terms at any time to reflect changes in law, industry standards, or our services. You will be notified of material changes to these Terms by email to your registered email address at least 30 (thirty) days before the new version takes effect (the "Effective Date"), except where immediate action is required by law or to address a security threat. For the avoidance of doubt, the 30 days' notice period described under Changes to Our Website applies only to discontinuation of a service feature or any material removal of a service feature, and not to updates to these Terms. You have the right to object to any proposed change that is materially adverse to you by notifying Customer Care before the Effective Date. If you object, you may terminate your subscription at the end of the current billing period without penalty. If you do not object, continued use of our services after the Effective Date constitutes acceptance of the revised Terms.