Useful Tools for Communicating with Your Customers

February 3rd, 2012

Good communication is one of the cornerstones of maintaining a smooth relationship with customers. To make matters challenging, visitors have their own preferences with regard to communication tools. Now, you have the unique chance to offer their favorite method of online communication! We’ll show you how easy this is with Webnode.

Email

Email communication has become standard nowadays. So remember, it’s best to have your email address visibly available at all times, ensured by your “Contact” page, so visitors can always have your email address at their fingertips.

Contact Form

The Contact Us form is an easy-to-access communication platform for quick messaging. Not every computer has a functional email client, so sometimes it’s easier to just send a message via the contact form than by email. A contact form should already be on your site or you can always insert a new one by clicking on “New Page”.

Comment Platform

If you want to promote interaction among your visitors, add a forum for comments. Visitors can discuss news, products, pictures or other issues with you and other visitors. Take a look at how to add a forum to your website. You can also use a wide variety of external services: Disqus (used on our blog), Livefyre, or the popular Facebook comment box. Simply insert your chosen forum into the page as a widget.

Live Chat

If you want to communicate with visitors in real time, there is nothing easier than to insert a live chat box into your web page. All participants can talk to multiple people at once, see exactly who is connected, and be ready to ask or answer.

For live chat you can use an external service such as Chatango or Meebo Me. You just need to add the widget!

Whether you use a forum or chat, don’t forget what’s most important: show you care by answering customer questions as soon as possible. Your visitors will be sure to return!

What communication tools do you use on your website? Are there any other effective tools we didn’t mention? If you are just planning to create your own online store, read step by step guide.